In ones old age, one is haunted by a sense of vulnerability and helplessness. The elderly look at insurance companies as a means to overcome their dependency on their own children. The New India Assurance Company is one among the four government owned general insurance companies meant for the welfare of consumers young and old. What can one say about the lethargy and insensitivity of these officials, towards the consumers, especially senior citizens?
Who will they turn to then? We are in the era of globalization multinational insurance companies are waiting for an opportunity to enter into the Indian market. Isn’t it inexcusable that a public sector insurance
company intended to serve a public utility indulges in such unprofessional conduct? Is there a possibility that the private companies are hand in glove with these officials? Is there always a need for another organization to interfere to remind them of their duties? Would the officials answer before a nationwide public opinion is created against this injustice?
